Refund Policy

Refund & Cancellation Policy

We take pride in every meal we prepare. Because our food is made fresh to order, we handle refund and replacement requests under the following guidelines:

Food Issues & Order Errors -

Incorrect or Missing Items: If your order is missing an item or prepared incorrectly, notify us immediately. We will gladly prepare a replacement or issue a refund for the affected item.

Food Quality: If you are unsatisfied with the quality of your dish, please notify us immediately. Depending on the issue, we will offer a remake, store credit, or a refund. We cannot issue refunds if the majority of the meal has been consumed.

Cancellations for Dine-In & Standard Takeout: Orders can only be canceled before the kitchen begins preparation. Once food preparation starts, orders cannot be canceled or refunded.

Catering & Large Orders: Cancellations must be made at least 24 hours in advance for a full refund. Cancellations made within 24 hours are subject to a 50% cancellation fee.

Processing Refunds

Approved card refunds are credited to the original payment method within 3–5 business days, depending on your bank.

For order issues, call us directly at (910) 579-5998 or email tuscansunsetnc@gmail.com with your receipt or order number.